{"id":2540,"date":"2026-11-09T20:13:34","date_gmt":"2026-11-09T19:13:34","guid":{"rendered":"https:\/\/basip-solutions.es\/?page_id=2540"},"modified":"2026-11-09T20:13:37","modified_gmt":"2026-11-09T19:13:37","slug":"politica-de-soporte-tecnico","status":"publish","type":"page","link":"https:\/\/basip-solutions.es\/pt\/politica-de-soporte-tecnico\/","title":{"rendered":"Pol\u00edtica de suporte t\u00e9cnico"},"content":{"rendered":"<div class=\"basip-support-policy\" style=\"max-width:1120px;margin:0 auto;padding:48px 24px;line-height:1.75;color:#252525\">\n<p style=\"color:#b5121b;font-weight:700;letter-spacing:1px\">BAS-IP SOLUTIONS \u00b7 ESPANHA \/ PORTUGAL<\/p>\n<h1 style=\"font-size:clamp(30px,4vw,46px);line-height:1.2\">Pol\u00edtica de suporte t\u00e9cnico<\/h1>\n<p>Ajudamos a utilizar os equipamentos e o software BAS-IP e a resolver problemas atrav\u00e9s de assist\u00eancia t\u00e9cnica e documenta\u00e7\u00e3o.<\/p>\n<h2>\u00c2mbito da assist\u00eancia<\/h2>\n<ul>\n<li>Esclarecimento de especifica\u00e7\u00f5es de hardware e software.<\/li>\n<li>Orienta\u00e7\u00e3o para configurar aplica\u00e7\u00f5es e dispositivos.<\/li>\n<li>Prepara\u00e7\u00e3o de esquemas de liga\u00e7\u00e3o.<\/li>\n<li>Quest\u00f5es sobre o <a href=\"https:\/\/basip.atlassian.net\/wiki\/spaces\/HP\/overview?mode=global\">portal t\u00e9cnico<\/a>.<\/li>\n<li>Rece\u00e7\u00e3o de pedidos de garantia.<\/li>\n<li>Informa\u00e7\u00e3o sobre vers\u00f5es de software.<\/li>\n<li>Forma\u00e7\u00e3o complementar ap\u00f3s a conclus\u00e3o dos cursos online.<\/li>\n<\/ul>\n<p>A configura\u00e7\u00e3o dos equipamentos e a instala\u00e7\u00e3o do Link Selfhost s\u00e3o da responsabilidade do cliente. A equipa t\u00e9cnica orienta sobre passos espec\u00edficos e ajuda quando as instru\u00e7\u00f5es n\u00e3o produzem o resultado esperado.<\/p>\n<h2>Quem pode pedir suporte<\/h2>\n<p>O fabricante presta assist\u00eancia direta a distribuidores e parceiros que lhe tenham comprado equipamentos ou software. Se adquiriu o produto atrav\u00e9s de um distribuidor ou instalador, contacte-o para a assist\u00eancia inicial.<\/p>\n<h2>Gest\u00e3o de incidentes<\/h2>\n<p>Um engenheiro analisa cada pedido e, quando necess\u00e1rio, encaminha-o para a equipa de desenvolvimento. Os objetivos do fabricante s\u00e3o uma primeira resposta m\u00e9dia de 5 minutos e uma resolu\u00e7\u00e3o m\u00e9dia de 5 horas, excluindo fins de semana e dias n\u00e3o \u00fateis. S\u00e3o objetivos indicativos: a complexidade e a gravidade do problema podem alterar o prazo e n\u00e3o \u00e9 garantido um tempo de resolu\u00e7\u00e3o.<\/p>\n<h2>Contacto t\u00e9cnico em Espanha<\/h2>\n<p><strong>BAS-IP SOLUTIONS S.L.<\/strong><br \/>Plaza Alquer\u00eda de la Culla 4, 46910 Alfafar, Valencia.<\/p>\n<p><strong>Hor\u00e1rio:<\/strong> segunda a quinta-feira, 08:00\u201314:00 e 15:30\u201318:00; sexta-feira, 08:00\u201314:00. S\u00e1bados e domingos encerrado.<\/p>\n<p><strong>Correio eletr\u00f3nico:<\/strong> <a href=\"mailto:tech@basip-solutions.es\">tech@basip-solutions.es<\/a><br \/><strong>Telefone:<\/strong> <a href=\"tel:+34963948265\">+34 963 948 265<\/a><br \/><strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/34634478984\" target=\"_blank\" rel=\"noopener\">+34 634 478 984<\/a><\/p>\n<p><a href=\"https:\/\/basip-solutions.es\/pt\/asistencia\/descargas\/\">\u2190 Voltar \u00e0s transfer\u00eancias<\/a> \u00b7 <a href=\"https:\/\/bas-ip.com\/technical-support-policy\/\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica original do fabricante<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>BAS-IP SOLUTIONS \u00b7 ESPA\u00d1A \/ PORTUGAL Pol\u00edtica de soporte t\u00e9cnico Ayudamos a utilizar los equipos y el software BAS-IP y a resolver incidencias mediante asistencia t\u00e9cnica<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-2540","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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